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Terms and Conditions of eOrder

Terms and Conditions of eOrder

All orders placed with HKC website on the Shopping Cart (the “eOrder”) are subject to the terms of this Agreement, including the following Terms and Conditions of eOrder. Any purported change submitted by a purchaser in any additional documentation is hereby expressly rejected.

1. eOrder Validation and Confirmation.

Registration is not required of you as a customer, but certain information will be required for the purchase of our Products. When you place a particular eOrder, we may verify your method of payment, shipping address before processing it. Your placing an eOrder with HKC is an offer to purchase our Products. HKC may confirm your eOrder by processing your payment and shipping the Product, or may, for any reason, decline to accept your eOrder in whole or any part thereof. No eOrder shall be considered to be confirmed by HKC until our Order Confirmation has been issued. If we decline to accept your eOrder, we will attempt to notify you using the email address or other contact information you have provided with your eOrder. Delivery dates provided in connection with any eOrder are estimates only and do not represent fixed or guaranteed delivery dates.

2. Additional Disclaimers.

Without limiting and in addition to the General Disclaimers under the Terms of Use :
a) No Use as Critical Components.
Products sold by HKC are not authorized for use in certain applications including, but not limited to, life safety, life support, life sustaining, surgical, human implant, nuclear, or aircraft applications or for any use or application in which the failure of a single component could create a situation in which property damage, personal injury, or death is likely to occur, unless an authorized officer of the manufacturer has signed an agreement specifically affirming such use. You agree to indemnify and defend HKC Parties, the manufacturer and related parties of the Products against all damages, costs, and expenses that may be incurred, including without limitation, attorney fees and costs relating to any actual or threatened lawsuit arising out of the use of Products in unauthorized applications.

b) Color Display.
HKC attempts to display as accurately as possible the colors of the Products shown on the Site. However because the displayed colors will depend on many factors, including your monitor or printer, HKC cannot guarantee that the displayed color will match the actual product color.
3. Quantity Limitations.

HKC may limit or cancel quantities available for purchase on any eOrder on any basis, and to alter the availability or duration of any special offers at any time. HKC may reject any eOrder, or any part of an eOrder.

4. Electronic Communication.

When you place an eOrder, you are required to provide a valid email address, which we may use to communicate with you regarding the status of your eOrder, advise you regarding shipment of eOrdered products, and to provide you with any other notices, disclosures or other communications relating to your eOrder. You agree that HKC will not be responsible for any damage you incur, or information you do not receive, as a result of your failure to provide a valid email address.

5. Pricing and Product Information.

HKC makes every effort to provide update and accurate information relating to the Products and prices, but does not guarantee the updatedness or accuracy of any such information. Information relating to Products is subject to change without notice. Prices are subject to change at any time prior to HKC’s confirmation of your eOrder. In the event we discover a material error in the description or availability of a Product that affects your outstanding eOrder with HKC, or an error in pricing, we will notify you of the corrected version, and you may choose to accept the corrected version, or cancel the eOrder. If you choose to cancel the eOrder before the Product has been dispatched for shipment, and your card has already been charged, HKC will issue a credit to your card in the corresponding amount of the charge but no further.

6. Payment.

Choices of online payment service are provided where available. Customers’ payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation.  HKC does not accept personal checks or certified personal checks. HKC reserves the right to retract or suspend the use of a particular online payment services without prior notice.

7. Shipping Charges.

Except as otherwise provided on the Site, (1) shipping or freight charges and insurance will be paid by the customer, (2) all sales are made ex-HKC’s warehouse as indicated on the Order Confirmation and (3) shipping or freight charges from HKC’s warehouse as indicated on the Order Confirmation are prepaid and added to the invoice, billed collect or billed to a third party.

Shipments of excessive weight or size may require additional charges. HKC will notify you prior to shipment if these conditions exist.

For International Shipments:
Availability of ship methods is dependent on the destination country. Except as otherwise provided on the Site, (1) the shipping costs will be prepaid and added to your eOrder, and (2) all duties, tariffs, taxes and brokerage fees will be your responsibility. International Shipping Rates are evaluated based on the prevailing FedEx Rates in U.S. dollars. Please refer to http://www.fedex.com/hk_english/rates/index.html for details.

8. Handling Charge.

There is no minimum eOrder or handling fee.

9. Taxes.

Except as otherwise provided on the Site, prices shown do not include any taxes, or any other taxes or charges imposed by any government authority, including, without limitation, sales, use, excise, value-added or similar taxes. Where applicable, such taxes and charges shall be billed as a separate item and paid by you. eOrders are confirmed with the understanding that such taxes and charges shall be added, as required by law. If for any reason by any governmental or regulatory authority, and HKC is required to pay tax on your purchase, you will reimburse HKC for the amount of such tax together with HKC’s reasonable handling charges & expenses incurred in connection with the payment and collection of such tax.

10. Out of Stock.

If the subject product is out of stock at time of eOrder, you may elect to have it shipped on a subsequent shipment. Except as otherwise provided on the Site, additional shipping charges will apply to each shipment. Back eOrder will be held based on your request.

11. Export Compliance.

HKC accepts international eOrders. Some Products may not be available for shipment outside Hong Kong. All eOrders of international origin or destination are subject to export control laws, restrictions, regulations and order of Hong Kong. You agree to comply with all applicable export control laws, restrictions, regulations and order of Hong Kong or applicable foreign agencies or authorities. You shall not, directly or indirectly, sell, export, transfer, assign, use, or dispose of Products in a manner which may result in any non-compliance with applicable export control laws, restrictions, regulations, and order of Hong Kong or applicable foreign agencies or authorities. You are responsible for obtaining any license or other official authorizations that may be required to export, re-export or import Products. Diversion contrary to Hong Kong laws and/or regulations is prohibited.

12. Freight Damage.

If you receive merchandise that has been damaged in transit, it is important to keep the shipping carton, packing material and parts intact. Please contact HKC immediately to initiate a claim.

13. Cancellation / Return Policy.
a) Orders confirmed by us cannot be cancelled at your subsequent request. However, we may allow an order to be cancelled at our absolute discretion, provided that you will indemnify us for the costs incurred in respect thereof. If only part of an order is cancelled, we may invoice you the difference in price per unit applicable to the quantity actually delivered prior to cancellation compared with the quantity ordered.

b) As a general principle, Products sold & delivered are not returnable.  Only in appropriate circumstances and at our absolute discretion, we may entertain a return request.  For those who wish to return purchased Products to us, and receive a credit, on the following conditions:

  • You must obtain our prior consent and obtain a Returned Merchandise Authorization (“RMA”) which is to be quoted on all related paperwork;
  • Return of the purchased Products must be made within 15 days of the Date of Delivery to you (as stated on the delivery documentation). Products must be returned to us in their original packaging and in a condition which shall enable them to be fit for immediate re-sale.
  • Products must be adequately packed and dispatched freight prepaid, clearly labeled, to Customer Service Department at our prevailing office address.  Under no circumstances we will bear any responsibility for any direct, indirect or consequential loss, damage or expenses of any kind howsoever caused during the course of returning the purchased Products.
  • Before providing a credit for any returned product, we will first verify its condition. We do not refund original shipping and handling fees with the return but the value of Products only.
  • If your order was placed with a promotion code or free gift, you must return them together in order to have the credit; otherwise original price of the product will be adopted from the credit.
  • Products accepted for return will be credited at invoice value.  We will apply a handling charge of 5% of invoice value or US$100, whichever is higher.

14. Force Majeure.

HKC will not be liable for delays in delivery or for failure to perform its obligations due to causes beyond its reasonable control including, but not limited to, product allocations, material shortages, labor disputes, transportation delays, unforeseen circumstances, Acts of God, acts or omissions of other parties, acts or omissions of civil or military authorities, Government priorities, fires, strikes, floods, severe weather conditions, computer interruptions, terrorism, epidemics, quarantine restrictions, riots or war. HKC’s time for delivery or performance will be extended by the period of such delay or HKC may, at its option, cancel any order or remaining part thereof, without liability by giving notice to you.

15. Limitation Period of Legal Action.

Any cause of action against any of the HKC Parties with respect to Products, Services or Purchases must be instituted within one (1) year from the date of Purchase or provision of the applicable Products or Services, whichever carries the longer period of time.

This Terms and Conditions of eOrder was last updated: 5th September, 2013